Housing Sector Testimonial Comments

You'd expect us to say that our training is good (actually we think it's the best), but what do clients have to say about the quality and calibre of our work in the Housing Sector?

Here are just a selection of their many kind comments:


I would like to take a moment to thank you for the course on 3rd March about collecting current and former tenant debt. The event was not only thoroughly entertaining but also really relevant. The day was very well paced and pitched and the course documentation completely up-to-the-minute, very informative and easy to understand.  In addition to the training itself the free of charge ongoing support and advice which you offer really does set you apart from others in this field. The course was without doubt one of the most beneficial I have ever attended and is a must for anyone who deals with rent arrears.
Lesley Clarke - Training Administrator - United Welsh Housing


The feedback we have had from staff has been excellent and a particular feature has been the extent not only to which people found the course valuable, but also that they really enjoyed the training. We have certainly managed to lift spirits and re-motivate people in what is a very challenging and sometimes harrowing job.
David Barrow - Operations Director - Accent Housing Group


I was very impressed by your professional approach and was particularly happy with the way the course was tailored to our needs. The feedback has all been very positive and the staff feel the training will really help them in their jobs. Please feel free to use us as a reference for any future work with Housing Associations.
Andrew Brown - Director - Collingwood Housing


Following our recent 2 day debt recovery training course I would like to reiterate how very pleased we are with the training you provided. I feel the course has been a very positive advancement towards the regeneration of our rent arrears recovery section. It has been encouraging to witness the many changes and improvements that have taken place within the arrears section since the training has taken place.
Andrea Rowlands - Rent Services Manager - Mid Wales Housing


I am writing to thank you for the training provided during May. The courses were received by all those who attended and have fully met our needs in terms of giving staff the new negotiation skills which they needed. I was also very grateful that you took the time to visit one of our offices and make visits to households to gain a full understanding of the way that we work so that you could develop just the right training for us.
John Lawrence – Policy Manager – Northern Counties Housing


I just wanted to write and thank you for the debt recovery training which you provided for our Scheme Managers on Sheltered Housing. Feedback has been remarkably good and everything I have heard about the course has been totally positive. From now on the team will be more focussed on the types of debtor tenants they are dealing with and the many ways in which they can more effectively negotiate with them.
Isobel Hopkins – Team Leader, Rents – Liverpool Housing Trust


Thank you for the training. All the subjects covered were extremely informative, directly relevant to our job and the course was interesting too. We feel the course will benefit us enormously.
Janet Little – Housing Officer – Bolton at Home


The Connolly Partnership came to our office to run a series of courses aimed at making us more effective in recovering current and former tenant arrears and to improve on the information we obtain at new tenant sign-up. Feedback since the training has been really positive and the team now feel much more confident when speaking to tenants by phone and face to face. The letters you have helped us with are having a much greater effect and we are having far more contact with tenants, demonstrated by the increase in the number of payment arrangements being made and payment in full being obtained.
Sue Falconer – Rent Arrears Team Leader – Scottish Borders Housing


Following my attendance at the course in Leicester I thought I would write and let you know that I found the day particularly useful in terms of addressing the many debt management issues facing Housing Associations and that are part and parcel of their daily life. The information was clear and went through a great many solutions for the recovery of current and former tenant arrears. I shall now be working from a better informed perspective which should assist both the Corporation and the Associations that we regulate.
Adrienne Roberts – Regulation Analyst – The Housing Corporation


On behalf of all those who attended I would like to take this opportunity to thank you for delivering an excellent and worthwhile training course. All of the objectives outlined, including avoiding arrears in the first place, managing debt, reducing and monitoring debt and dealing with those in debt were fully met. The course was really useful and interesting and feedback suggests that your experience in Housing Sector debt recovery made the day highly successful and entertaining.
Jackie Erskine – HR Officer – BIH Housing Association